# Reassigning Declined and Dormant Engagements

Not every assignment sticks the first time, and that's expected. Two kinds of engagement come back to your queue, and you'll see both in the**Client Assignment Team**dashlet alongside the new**Submitted**ones:

- **Assignment Declined**— a mentor reviewed the engagement you assigned and decided it wasn't the right fit, so they declined it. It returns to you to be matched with someone else.
- **Dormant**— an engagement that had been under way but has gone inactive, and has come back to your team to be picked up again.

*Reassigning is the same process.*Handling a returned engagement works just like a new one: review the client's industry and requested areas, look across the**CBM Members**for a capable mentor — a different one this time — and repeat the**Section 3**assignment steps for them: set the**Assigned Mentor**and**Assigned Users**, move the**Assigned User**on the engagement's contacts and the client to the new mentor, and set the**status**back to**Pending Acceptance**. The engagement is then offered to the new mentor.

*A quick look before you reassign.*It's worth a glance at why an engagement came back. For a declined one, the records and the client's needs haven't changed — you're simply finding a better-matched mentor. For a dormant one, check the engagement's history — its Sessions and notes — so the next mentor knows where things stand before they accept.

##